MultCloud Sales FAQ

  • Do you accept credit card?

    Sorry that we only support PayPal now. You can add your credit card to PayPal first and then subscribe MultCloud service.

  • No credit card added to PayPal account but there is balance in PayPal, can I subscribe MultCloud Premium?

    Yes, you can. But please note that when there is not enough balance in your PayPal account to be deducted for the next month or year’s subscription, it will remind you of this by email. If you do not increase your balance of your PayPal, we will turn your MultCloud account into free account.

  • How to change from monthly subscription to yearly?

    There are two ways:
    1. Please cancel monthly subscription first and then purchase the yearly subscription at the end of this month.
    2. We refund this month's payment to you if you are already charged for this month subscription. Then, you can purchase the yearly subscription.

  • How to cancel subscription?

    Generally, there are three ways:
    1. Delete your account in MultCloud. Before finally cancel your membership, it will inform you to unsubscribe. Just cancel subscription there.
    2. Log in your PayPal account to cancel subscription to MultCloud.
    3. Contact us and we will cancel subscription for you.

  • Can you provide invoice?

    You should first provide us with your subscription type (monthly or yearly), registered email and PayPal account to get your invoice.

  • Do you offer special discount? Say, for students.

    Sorry that we currently not offer any kind of discount.

  • Can I subscribe for one month only as a test?

    Yes, MultCloud supports monthly subscription.

  • Is there a re-seller program for MultCloud? Or a volume discount program?

    Sorry that we provide neither reseller program nor volume discount program.

  • Will one’s account revert back to free subscription after expiration of premium subscription?

    No, it won’t. If you want to revert back to free account, you have to log in to your PayPal account and cancel subscription there. Otherwise, it will continue to deduct money from your PayPal account.
    Tip: After cancelation, it won’t turn to free account immediately but until the end of your paid period. So, before the paid period ends, you can still enjoy premium features.

If you have any other problem during purchase, or if you want to know more information about MultCloud before buying, please contact us at: [email protected]