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User Expectation: How Do I Solve SugarSync Not Syncing?


"Been using SugarSync on my Windows 10 laptop for a while now, but suddenly my SugarSync is not syncing properly. I've got important files that aren't updating across devices. Is anyone else facing this? Any tips or tricks to fix this syncing issue?"


- Question from the community


Reasons Behind SugarSync Not Syncing

In the realm of cloud storage, encountering syncing issues is not uncommon. SugarSync users might often face the frustrating dilemma of data not syncing as expected, disrupting workflow and accessibility. Generally, the following are the main reasons causing your SugarSync not syncing subfolders or all files.

  • Internet Connectivity Issues: One of the primary culprits behind syncing problems can be traced back to unstable or poor internet connections. Syncing heavily relies on a stable and robust network; any disruption can impede the process.
  • Account Synchronization Problems: At times, discrepancies in account settings or configurations can hinder syncing processes. Misconfigured settings might lead to conflicts in data syncing.
  • File-Specific Issues: Certain files or folders might pose challenges during the syncing process due to their size, format, or specific attributes. Compatibility issues or file corruption can prevent successful synchronization.

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Troubleshooting Steps for SugarSync Not Syncing

These problems may stem from connectivity issues, outdated software, or settings misconfigurations within the SugarSync application. Therefore, you should start to address this aspect.

1. Check Internet Connection

Ensure that your device has a stable and active internet connection. A reliable internet connection is necessary for proper syncing between your device and SugarSync. Any interruptions or fluctuations in the network may disrupt the syncing process.

2. Restart SugarSync Application

Sometimes, minor syncing issues can be resolved by simply restarting the SugarSync application. This action helps refresh the application and can often resolve temporary glitches that hinder syncing.

3. Verify Account Settings

Check the account settings within SugarSync to confirm they are configured accurately. Ensure that permissions and settings related to syncing are appropriately set up. Misconfigured settings might restrict or interfere with the syncing process.

4. Clear Cache and Temp Files

Clearing cache and temporary files within SugarSync can be beneficial in resolving syncing problems caused by corrupted or conflicting data. Removing these files helps in refreshing the syncing process and prevents potential issues stemming from outdated or corrupted data.

5. Check for Updates

It's important to make sure that the SugarSync application is updated to the latest version. Updates typically contain bug fixes and improvements that can address syncing problems. Keeping the application up-to-date is essential for optimal syncing performance.

6. Reinstall SugarSync

If all other troubleshooting steps fail to resolve persistent syncing issues, consider reinstalling the SugarSync application. Reinstalling can help in fixing any underlying issues or corrupted files within the application that may be causing syncing problems.

7. Resolving File Conflicts

Address any file conflicts that may hinder syncing by manually resolving differences between conflicting files. Identifying and resolving conflicts ensures that all files sync properly across devices without any discrepancies or errors.

8. Adjusting Bandwidth Settings

Optimizing syncing performance can be achieved by adjusting the bandwidth settings within SugarSync, especially when dealing with slow or limited internet connections. This adjustment helps in prioritizing and managing data transfer, enhancing the syncing experience.

9. Contacting SugarSync Support

When encountering complex or unresolved syncing issues after attempting the aforementioned steps, reaching out to SugarSync's customer support is advisable. Their specialized assistance can provide tailored solutions to resolve intricate syncing problems.

Preventive Measures to Avoid Syncing Problems

To minimize future synchronization issues, here are some of the best proactive measures you can follow:

1. Regular Software Updates

It's crucial to maintain a proactive approach to software updates. By regularly checking for and implementing the latest updates, you're ensuring a smoother and more efficient syncing experience. These updates often contain valuable enhancements, security patches, and bug fixes that optimize performance and reliability.

2. Monitoring File Sizes and Types

Keep a close eye on the sizes and formats of your files to facilitate seamless syncing processes. Avoiding overly large files or formats that your syncing system doesn't support is essential. Doing so helps prevent potential obstacles that could otherwise disrupt the smooth flow of data synchronization across devices or platforms.

3. Backup Alternatives

Diversifying your backup strategies is a prudent move to safeguard your data against potential syncing failures. Explore and consider alternative backup solutions or redundant storage options. This approach adds an extra layer of security and ensures that your data remains accessible even if there are synchronization issues. Having multiple backup avenues mitigates the risk of data loss and enhances overall data resilience.

If you want to back up SugarSync to other cloud accounts, such as Google Drive, Dropbox, or OneDrive faster and more efficiently, you can try the professional cloud-to-cloud backup tool ---MultCloud. This tool can help you connect to 30+ different cloud storage services and automatically transfer, sync or backup data between them.

Compared with other traditional methods, the core functions provided by MultCloud can move data faster and more user-friendly without manual downloading and uploading.

✅Simple: The operation is very simple and easy to use.
✅Fast: You can move large amounts of large file data at once.
✅Automatic: All transfer, sync and backup tasks support timing.
✅Custom: You can set transfer, sync or backup preferences.
✅Offline: Data can be moved in the background even when the device is offline.

🎈With "Cloud Transfer" in MultCloud, you can move your SugarSync data smoothly, such as:


In the realm of cloud storage and data syncing, encountering issues like SugarSync not syncing is not uncommon. However, with troubleshooting steps and proactive measures, users can mitigate these challenges, ensuring a seamless and efficient syncing experience.

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