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“I noticed that Google Photos didn't backup all photos on my new iPhone. It states that ‘Backup is complete’, but only about half of the photos that I took a couple of days ago are backed up. I have reset my phone and Google Photos app and it didn't try to sync. What should I do now?”

Why Is My Google Photos Not Backing Up?

Google Photos is one of the most professional cloud services that is specialized in storing and sharing pictures for users. Due to its unlimited storage space (though this policy was canceled in June 2021) and easy access, Google Photos has a large user base worldwide.

Google Photos
Google Photos

However, Google Photos doesn’t always work well. Some users have increasingly complained about the “Google Photos says backup complete but not” issue. In those kinds of situations, some of your photos may not be uploaded successfully to Google Photos. So, it would be a nightmare if you deleted those photos on your local devices while Google Photos didn’t save them.

If you find not all your photos are successfully uploaded to Google Photos, you may be wondering why. And here are some of the possible causes that may lead to the problem.

  • The current Google Photos version on your phone is too old.
  • The bad network connection will affect the backup process.
  • A photo is more than 75MB or 100 Megapixels, or a video is bigger than 10GB.
  • The operation system of your phone is not compatible with Google Photos app.
  • The technical errors or bugs on Google Photos have not been fixed by the Google Support Team.

Due to the reasons above, your images on the cell phone may not be backed up successfully to Google Photos. If you are encountering this situation, you can keep reading to find out the effective ways to handle this problem.

How to Fix “Google Photos Says Backup Complete But Not”

Even though backup status shows you the backup process is completed, not all your photos are backed up then. To fix the problem, there are 4 feasible solutions you can refer to.

Solution 1: Update Google Photos App

Updating the Google Photos app can fix some technical bugs and errors, which will make the backup process work well to some extent. Now, follow the detailed steps below to learn how to update Google Photos:

Step 1: Go to Google Play to click the 3-parallel-lines icon to choose My apps & games.
Step 2: Head to Installed to select Google Photos to update.

Update Google Photos
Update Google Photos

Solution 2: Check the Storage Space of Google Photos

Google Photos canceled unlimited free storage space starting from June 1, 2021, and you have to pay for larger storage space once you exceed 15GB of free storage space. So, if Google Photos says backup complete but not, you should check whether the current storage space on Google Photos is enough. This solution is much easier, you can directly go to the storage interface by your Google account to check.

Storage Google Photos
Storage Google Photos

Solution 3: Clear Cache on Google Photos

Cache on Google Photos may affect or even stop the backup process. So, clearing cache and data can help solve the problem to some extent.

  • If you are a computer user, you can open your browser and hold on to CTRL + SHIFT + DEL on your keyboard to clear the cache.
  • If you are using Android, you can directly go to Settings > Apps > Photos > Storage > CLEAR CACHE
  • While for IOS users, you could head to Settings > General > iPhone Storage > Google Photos > Delete App. Then you can turn to the App Store to download the Google Photos app again.

Solution 4: Ask the Google Support Team for Help

If you still cannot fix the problem by the above methods, you can directly ask the Google Support Team for help. 

Step 1: Go to Google Help to choose to Contact us.

Contact the Google Support Team
Contact the Google Support Team

Step 2: Contact the Google Support Team by chatting or email.

Ways to Contact Google Support Team
Ways to Contact Google Support Team

Bonus Tip: How to Backup Photos to Google Photos Effectively?

There is no doubt that Google Photos is an excellent cloud drive to be your photo gallery. However, the problems on this app sometimes would drive you crazy. When you find it troublesome to back up pictures to Google Photos via Drive for desktop, you can easily transfer photos from local devices to Google Photos with the third-party service – MultCloud.


MultCloud is a technical multiple cloud storage manager that aims to manage multiple cloud services in just one platform. With MultCloud, you can easily transfer and sync files from one cloud drive to another very quickly by using the Cloud Transfer feature. In addition, you can upload, download, share, rename and move any file in cloud services directly.

Now, read below to learn the way to back up photos from local devices to Google Photos by using MultCloud.

Step 1: Sign up to MultCloud by your email. Alternatively, you can sign in directly with your Google account.

Sign Up
Sign Up

Step 2: On the left sidebar, you will see “Add Cloud”. Then tap the button to add Google Photos to MultCloud.

Add Google Photos
Add Google Photos

Step 3: Head to Google Photos, choose a folder you want to transfer your photos to, and then click the “Upload Files” tab to select the photo you want to back up.

Upload Photo to Google Photos
Upload Photo to Google Photos

Actually, there are many problems you may encounter when using Google Photos, for example, Google Photos lost photos, Google Photos says backup complete but not, Google Photos keeps crashing, and so on. Meanwhile, users cannot enjoy unlimited storage space of Google Photos anymore. In such cases, some people start to use other cloud services to be their new gallery.

If you turn to other cloud services, migrating files from Google Photos to another one efficiently may be a problem. While the Cloud Transfer feature of MultCloud can help you transfer files from one cloud to a certain destination very easily, for example, you can move Google Photos to OneDrive with ease. There are many advantages you can enjoy by using MultCloud to transfer files between cloud drives:

  • Leading Transmission Speed: MultCloud offers 10 threads of data transfer, which means files can be migrated at the fastest speed.
  • Offline Transfer in the Background: MultCloud relies on data traffic to transfer files, it won't stop even though your computer shuts down.
  • Automatic Transfer at Regular Intervals: Users are allowed to set up regular transfer tasks and MultCloud will run the tasks on time.

In addition, if you want to transfer files to more than one cloud service at the same time, the “Copy to” feature is more helpful. You can simply go to Google Photos, choose the file and click “Copy to”, then you can select any target cloud services by ticking the “Multi-select” tab.

Copy to More than One Cloud
Copy to More than One Cloud

Apart from Cloud Transfer, MultCloud also offers you professional features called Cloud Sync and Remote Upload. The former one allows you to sync data from one cloud to another quickly, and the latter one supports transferring files from links, torrents files, and magnets links directly to your clouds.


That’s all about the “Google Photos says backup complete but not” issue. In summary, you can try any solutions above to see whether the backup on Google Photos can work well or not. If not, you could turn to MultCloud, which can help you back up photos and videos easily.

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