If you stuck in Dropbox Selective Sync couldn't load folders? Don’t worry, we'll explore various causes, and discover step-by-step fixes, ultimately getting your Dropbox selective sync back on track for efficient file management.
Content at a Glance:
I can't use the selective sync feature due to an error
Hello
I am trying to conduct Selective Sync and unable to do so. It show me an error Couldn’t load folders.
I tried both methods:
(1) From the preferences > sync - it won't let me choose folders.
(2) When I right-click on my blue folders, it won't give me the smart/selective sync option.
Please help!
Thanks
- Question from dropboxforum.com
Dropbox Selective Sync is a feature that allows you to sync Dropbox folders to your computer or other devices. You can share, transfer a copy, make online only, etc, then you can manage Dropbox files on your computer easily.
But when it fails, you might see errors like "Dropbox Selective Sync couldn’t load folders" or "Why is Dropbox saying can’t load without file extension?". Don’t worry, we will find the main factors and solutions for you to troubleshoot it quickly.
There are some main reasons why Dropbox show “Couldn't load folders” while using Selective Sync, check them:
Restart your router to try again, or switch to a stronger network. Alternatively, you could try to temporarily use a different Internet connection (such as the personal hotspot on your mobile phone) and see if you still get that error message.
The "Couldn't load folders" error can appear when trying to open Selective Sync settings while a firewall or Internet filtering service is in place. This can happen for instance while you're connected to your work or corporate network, where that type of filtering software is usually used by network administrators. Ask the network administrator for help.
If Dropbox Selective sync is working on your other computers instead of your current computer, you have to check the problems on that computer. Sometimes third party software (like security software) can cause this problem.
Thus, to use Dropbox Selective Sync, check your computer to see if you have any Internet security software enabled, try temporarily disabling it and then see if the Selective Sync settings window loads correctly, or add Dropbox to whitelist to let Dropbox sync folders normally.
Here are the steps to check if a proxy is in place:
1. On your Mac, go to System Preferences then go to Network. The network settings window will appear.
2. Click the Advanced... option on the right after choosing Wi-Fi from the list on the left if you are using Wi-Fi to connect to your home network.
3. Select the Proxies tab from the upper portion of the window that displays.
4. Look for any protocols that have a checkbox next to them in the list of protocols that appears under the "Select a protocol to configure" header on the Proxies tab.
6. Try unchecking any protocols that are selected, then exit the Dropbox program from the menu icon, wait for it to stop, restart it, and check to see whether the error notice is still displayed in the selective sync options.
Please ensure your computer has the latest update, which can fix bugs that might cause Dropbox sync conflicts. Then check if your Dropbox is outdated version, if so, update to the latest version and run Dropbox, try to sync folders using Dropbox Selective Sync, and check if the problem is solved.
Dropbox Selective Sync can't load folders if your Windows computer has problems. So please backup important files on your computer. Then reformat your hard drive to reinstall the needed operating system, then try to reinstall Dropbox, and check if the Dropbox selective sync couldn’t load folders problem is solved.
If you need to use Dropbox Selective Sync to sync folders between Dropbox and your computer while it’s not working, you might need to try the following temporary solutions to make things right:
However, it's not easy for you to manage Dropbox folders between the computer and the Dropbox server using this method, as it's not done through the Dropbox server; instead, it requires manual operations, so you have to keep a close eye on this manual process.
If you would like to sync Dropbox files to another cloud, the powerful multiple cloud storage manager can help you, MultCloud. You can get the following benefits from MultCloud:
So, how to sync Dropbox files to Google Drive in real time with MultCloud, check the steps below for reference:
1. Hit Sign up Free to create a MultCloud account, then log in to the MultCloud Dashboard.
2. Click Add Cloud > Dropbox, then follow the on-screen guide to grant access to MultCloud. Repeat the process to add Google Drive.
3. Hit Cloud Sync > Real Time Sync, then choose Dropbox files as the source and a location in Google Drive as the destination.
4. Configure settings in Options, then hit Sync Now to start syncing Dropbox files to Google Drive directly.
Tips:
Dealing with "Dropbox Selective Sync couldn't load folders" can be a nuisance, but with the appropriate workarounds, you'll be back on track in no time. And if you're looking for an effortless way to protect files in Dropbox, MultCloud is your best bet.