Dropbox for Gmail Not Working
Dropbox for Gmail Not Working

Dropbox for Gmail is a popular integration app that allows you to easily share and attach files from your Dropbox accounts directly within Gmail. However, there are instances when you encounter issues with Dropbox Gmail integration, which can be frustrating. In this article, we will explore common problems related to Dropbox for Gmail and provide troubleshooting steps to help you resolve them.

Why is Dropbox for Gmail Not Working?


User Case 1:

Hey everyone, I hope you had a great summer break! Recently, I encountered an unexpected issue with the Dropbox for Gmail Chrome extension. To my surprise, it stopped working, and whenever I tried to access the extension's page, an error message appeared. I'm curious to know if Dropbox has discontinued this extension.

User Case 2:

I'm having trouble getting the new Dropbox extension to work for sending Dropbox files with Gmail. I've attempted to install the Gmail add-on and granted the necessary permissions, but nothing seems to happen. I'm starting to wonder if it's still possible to use Dropbox with Gmail. Can anyone provide guidance on how to resolve this issue and successfully integrate Dropbox with Gmail?


When using Dropbox for Gmail, you may come across various issues that hinder its functionality. Some common problems include:

  • Attachment not showing: Sometimes, when attempting to attach a file from Dropbox within Gmail, the attachment does not appear or fails to load correctly.
  • Integration errors: You may experience integration errors where the Dropbox for Gmail feature fails to work altogether, preventing any file attachments or access to Dropbox files.
  • Slow loading: Dropbox for Gmail may take longer than usual to load, causing delays in attaching or accessing files.
  • Sync issues: Files from Dropbox may not sync properly with Gmail, leading to discrepancies between the two platforms.
  • Extension expired: Unfortunately, Dropbox has discontinued support for the Dropbox for Gmail extension. The extension will no longer function as it did before. Instead, it has been transformed into a Workspace app within Gmail.

How to Solve the Dropbox for Gmail Not Working Issue: 7 Solutions

To resolve the issues mentioned above and get Dropbox for Gmail working seamlessly, you can follow these troubleshooting steps.

1. Clear Browser Cache and Cookies

Clearing the cache and cookies in your web browser can often resolve compatibility issues. Go to your browser's settings and find the option to clear cache and cookies. Once cleared, restart your browser and try using Dropbox for Gmail again.

Clear Browser Cache
Clear Browser Cache

2. Disable Browser Extensions

Certain browser extensions or Gmail add-ons might interfere with Dropbox for Gmail integration. Temporarily disable any extensions related to security, ad-blocking, or privacy, and check if the issue persists.

3. Check the Internet Connection

A stable Internet connection is crucial for the proper functioning of Dropbox for Gmail. Ensure that your Internet connection is stable and try accessing Dropbox and Gmail separately to verify connectivity.

4. Update Gmail and Dropbox

Outdated versions of Gmail or Dropbox could cause Dropbox for Gmail not working on iPhone or Android problems. If you use these services on desktop or mobile apps, check for updates for both applications and install any available updates to ensure you have the latest features and bug fixes.

5. Check Dropbox Account Settings

Verify that your Dropbox account settings allow integration with Gmail. Navigate to your Dropbox account settings and ensure that the appropriate permissions are enabled for Gmail integration.

6. Resolve Sync Issues

If you're experiencing sync issues between Dropbox and Gmail, try disconnecting and reconnecting the integration. Go to your Dropbox settings, locate the Gmail integration option, and disconnect it. Then, reconnect it and check if the sync problem is resolved.

7. Contact Dropbox Support

If you have followed the troubleshooting steps above and the issue still persists, it's recommended to reach out to Dropbox support for further assistance. They can provide personalized guidance and help troubleshoot specific issues related to Dropbox for Gmail not working on Android, iPhone, or computer.

Bonus Tip: Best Dropbox for Gmail Alternative - MultCloud

In case the troubleshooting steps mentioned earlier do not resolve the problem, you can consider alternative solutions to overcome the issues with Dropbox for Gmail not working.

  • Manual File Sharing: Instead of using Dropbox for Gmail, manually downloading files from Dropbox and attaching them to your Gmail messages could also be helpful if don’t have too many files to attach. And you can manually download Gmail attachments to your computer and upload them to your Dropbox.
  • Using Dropbox for Gmail Alternative: You can also use some third-party services like MultCloud to integrate Dropbox with Gmail. MultCloud performs great in moving emails and email attachments to clouds as well as converting emails to PDFs.

MultCloud offers an easy-to-use web interface and the Email Migration feature would help you save emails as PDFs accompanied with attachments to your Dropbox or other 30+ cloud storage services through a single click.

Save Gmail Attachments to Dropbox via Email Migration

Step 1. Create an account on the MultCloud web.

Step 2. Click the “Add Email” button and choose Gmail to log in. Then your Gmail will be added to MultCloud securely. After that, click the “Add Cloud” button and choose Dropbox or Dropbox Business to log in.

Add Gmail to MultCloud
Add Gmail to MultCloud

Step 3. Open the “Email Migration” feature, select emails or Inbox in Gmail as the source, and select a folder in Dropbox as the destination. Then click the button “Migrate Now” and MultCloud will quickly convert your emails as PDFs and save them to Dropbox.

Migrate Gmail to Dropbox via MultCloud
Migrate Gmail to Dropbox via MultCloud

Tip: To save Gmail attachments to Google Drive, Dropbox, or other clouds, you just need to open the “Options” and tick “Save Attachments”.

Options for Email Migration
Options for Email Migration

In the End

Dropbox for Gmail is a valuable tool for seamless file sharing and attachment within Gmail. However, if you encounter any issues with its functionality, the troubleshooting steps and alternative solutions provided in this article can help you overcome them. By addressing these issues, you can enjoy the benefits of efficient file sharing and collaboration between Dropbox and Gmail.

Besides, if your Dropbox storage is almost full, you can use the Cloud Transfer feature to move files from Dropbox to Google Drive or other clouds without downloading and uploading.

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After adding Gmail or Outlook to MultCloud, it can convert emails to PDF and save them on your device or cloud storage.

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