User Case


Hi, I mistakenly selected a 'business' account, but as my usage is primarily for personal matters, I wish to change Dropbox from business to personal. Could you advise on the process for doing so? I currently have both business and personal accounts and need to change the business one into a personal account.

What is the Difference between Dropbox Personal and Dropbox Business?

Dropbox Personal vs Business
Dropbox Personal vs Business

Dropbox Personal and Dropbox Business are two different service offerings provided by Dropbox, a popular cloud storage and file-sharing platform. The primary difference between the two lies in their target users and the features they offer.

Target Users:
  • Dropbox Personal is designed for individual users who want a secure and convenient way to store and access their personal files, photos, and documents in the cloud. It is ideal for personal use, allowing users to sync files across multiple devices to Dropbox, share files with others, and access their data from anywhere with an internet connection.
  • Dropbox Business, on the other hand, is tailored for businesses and teams. It offers additional collaboration and administrative features suitable for organizations of all sizes. It enables teams to collaborate in real time, securely share files, manage access permissions, and integrate with various productivity tools.
Collaboration Features:
  • Dropbox Personal offers basic collaboration features like Dropbox sharing files and folders with others. However, it lacks more advanced collaboration tools necessary for efficient teamwork in a business setting.
  • Dropbox Business includes advanced collaboration features such as team folders, file commenting, version history, and real-time collaboration on documents, fostering seamless teamwork and enhancing productivity.

In summary, Dropbox Personal is geared towards individuals who need personal cloud storage and file sharing, while Dropbox Business caters to the collaborative needs of businesses and provides advanced features and administrative controls essential for team productivity and data management.

Change Dropbox from Business to Personal via MultCloud

If you want to change from Dropbox business to personal by transferring all the files on the business account and then abandoning it, MultCloud can play a role in this task. You can use MultCloud Cloud Transfer to migrate all the files from the business account to a personal account with ease. See how simple the operations are with the following steps.

Step 1: Get a free account from MultCloud by clicking “Get started for free” on the home page.

Step 2: Add the Dropbox business account and the personal account to MultCloud. First, tap “Add Cloud” and then choose the icons. Also, you need to allow MultCloud access in the pop-up window.

Add Dropbox and Dropbox Business
Add Dropbox and Dropbox Business


  • The Dropbox business account is called Dropbox Business on MultCloud while the personal account is called Dropbox.
  • When you add Dropbox Business to MultCloud, you may have to choose to log in to the organization account or the personal account.
Choose Access Organization or Access Personal Cloud
Choose Access Organization or Access Personal Cloud

Step 3: Click “Cloud Transfer” in the left bar and select Dropbox Business and Dropbox in the FROM/TO boxes. Then open Options and tick the “Delete all source files after transfer is complete.” Action if you need.

Transfer Dropbox Business to Dropbox Personal
Transfer Dropbox Business to Dropbox Personal

Step 4: Click “Transfer Now” to solve the “how do I change my Dropbox from business to personal problem”.


  • If you want to convert Dropbox business to personal account at once and you have quite a lot of files to migrate, the 5 GB of free traffic per month may be not enough. You can purchase a paid plan to get more traffic in this case.
  • You may only want to migrate the documents to a personal account and the “Filter” feature can help you. You can add the extensions of those documents to Filter and choose “Only include files with these extensions”. Then the transfer process will only move the files with the selected extensions.
Cloud Transfer Filter
Cloud Transfer Filter

Change Dropbox from Business to Personal via Dropbox Solution

If you want to keep the Dropbox business account but convert it to a personal account, you can realize it this way.

Step 1: Sign in with your Dropbox account on the Dropbox web.

Step 2: Click “Admin console” in the left bar and choose “Members”.

Enter Dropbox Admin Console
Enter Dropbox Admin Console

Step 3: Locate the account that you want to change to a personal one and click the gear icon beside it. Then select “Suspend or delete member”.

Suspend or Delete Members
Suspend or Delete Members

Step 4: Choose “Convert to individual Dropbox Basic account instead” in the lower place.

Convert to Individual Dropbox Basic Account Instead
Convert to Individual Dropbox Basic Account Instead

Step 5: Check the notices and click “Convert account” to convert Dropbox business to personal account.


Now, you know 2 top ways to change Dropbox from business to personal! Try them right away to get rid of the trouble as soon as possible. If you want to abandon the business account and migrate to a personal account, choose MultCloud. Or, if you want to keep the business account and want to convert it to a personal one, use the second method.

Besides, you can find more functions when getting into MultCloud. Cloud Sync, Cloud Backup, Email Migration, and Team Transfer are also of great use. For example, if you have both a Dropbox Business account and a Google Workspace account and want to transfer files between Dropbox Business and Google Workspace, you can use Team Transfer. After matching the member accounts under the business account, it can transfer files to the corresponding account without messing up.


Q1: What happens when you cancel Dropbox business?

When you cancel Dropbox Business, your account will be downgraded to a Dropbox Basic (free) account. You'll lose access to Business features, but your data will still be accessible.

Q2: Why change Dropbox from business to personal?

Changing Dropbox from business to personal may be beneficial if you no longer need Business-specific features and want to reduce costs. It simplifies the account, providing individual storage and basic functionality.

Q3: What happens to my files and data during the conversion process?

Your files and data will be retained during the conversion from Dropbox Business to a personal account. You should not lose any data.

Q4: Are there any restrictions or limitations after switching to a personal account?

Yes, there might be some limitations when using a personal account, such as a storage cap and the number of devices that can be linked.

Q5: Can I still access shared folders and files after switching to a personal account?

If you were a member of shared folders or teams in Dropbox Business, you may lose access to those folders and files after converting to a personal account, depending on the sharing settings. It's essential to review your sharing settings before making the switch.

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