MultCloud FAQ

  • Is MultCloud FREE?

    MultCloud has the free version as well as the paid version. For free accounts, you can get 30GB of data traffic provided by MultCloud every month to transfer files from one cloud to other clouds. However, if you want to experience more features and get more data traffic every month, then you can subscribe to the premium plan.

  • Is MultCloud a cloud storage service?

    MultCloud is like a cloud management channel and it does not have any storage space. If you have multiple clouds, then you can add them to MultCloud to manage and transfer your files from one cloud to other clouds as long as there is enough free space on your destination cloud.

  • Is there any traffic data limitation in MultCloud?

    If you are using a free account, there's 30GB of data traffic every month. But you can have more data traffic if you subscribe to the premium plan.

  • Is 30GB lifetime data traffic?

    No, you'll have 30GB of data traffic every month. However, when you run out of the data traffic, you'll not unable to transfer data. If you still want to transfer files, then you need to upgrade your account so that you can continue to transfer them.

  • Is MultCloud safe to use?

    There is no doubt that MultCloud is safe to use. It does use three methods to ensure the safety of your account and data.

    (1). 256-bit encryption is applied on data transmission.

    (2). The authorization system of MultCloud is based on OAuth, which is a standard authorization framework that enables third-party applications to build up a connection to cloud services without username and password required.

    (3). Your data and files will not be stored on the MultCloud server. They'll be still kept in the original cloud drives. MultCloud can only be allowed to access your cloud drive account with your own permission.

  • Does MultCloud have apps for mobile devices?

    MultCloud does not have a separate app at present.

  • How can I add multiple accounts of the same cloud provider into MultCloud?

    After adding your first account to MultCloud successfully, please go to its official website to log in to your second account and then return to MultCloud's webpage to add the second account and so on.

  • Are there any limitations on the size of the uploading file?

    To ensure better data transmission, the size of the file you upload to cloud drive via MultCloud should be under 1GB. If you would like to upload files over 1GB, please log in to its official cloud webpage and upload them. Besides, you can't upload or download folders via MultCloud at present.

  • How to remove cloud from MultCloud?

    To remove a cloud drive from MultCloud, please right-click the cloud you want to remove and you will see the "Remove" option under the pop-up windows, please click it.

  • Will data be deleted in the cloud after removing the cloud from MultCloud?

    No, actually, removing the cloud from MultCloud is only to cut off the connection between MultCloud and the server of the cloud. That is to say, the data won't be affected after the cloud account has been removed.

  • How to delete my account?

    (1). Click on "Username" -> "Settings" in the upper right corner.

    (2). Click on "Options" and check "I want to delete my account permanently".

    (3). Enter your password.

    (4). Type your feedback regarding your account deletion (optional).

    (5). Click on the "Delete my account" button.

    Tip: Deleting your account will not impact your online content.

  • How can I change my password?

    (1). Click on "Username" -> "Settings" in the upper right corner.

    (2). In the "General" tab page, type your new password and confirm it.

    (3). Then click on the "Save" button.

  • Does MultCloud support changing email address?

    Yes. Firstly, please click here. After that, you need to put your MultCloud account and password into the box, then you will get a Verification Code. Lastly, please send an email to [email protected] with your current MultCloud account, your new email address and the Verification Code, in this case, we can help you change your email address.

  • I forgot my password. What can I do?

    (1). Click here first and then click on the "Forgot password?" button.

    (2). Enter your email address and click "Send Reset Message".

    (3). Visit the link in the email that you receive and reset your password.

    Tips: If you do not receive an email after a few minutes, please check your spam folder. If you still can not reset your password, please contact [email protected]

  • I log in to MultCloud via Google+, but I am unable to log in to MultCloud via MultCloud's entry using Google+ account.

    MultCloud's entry and Google+ are different ways to log in to MultCloud. If you log in to MultCloud via Google+, then you cannot use your Goolge+ account to log in to MultCloud via MultCloud’s entry.

  • I do not receive the activation email after signing up for the MultCloud account.

    Please check your spam folder and try to activate your account again. After clicking the "activate" option, MultCloud would send the confirmation email again. If you still don't receive the email, please contact [email protected] to help you.

  • How do you recover these files deleted via MultCloud?

    When you delete files via MultCloud, they are actually moved to the recycle bin of the cloud. You can log in to the cloud's official website to move these files back from the recycle bin. However, if you can’t find them in the recycle bin, then you need to contact the cloud support to see if they can assist you to recover these files.

  • Does MultCloud support transferring files in the background?

    Yes, MultCloud supports transferring files in the background. For the general task, once your task starts, you can close your webpage and even close your PC as MultCloud supports off-line transfer. For the scheduled task, as long as you add it to the Task Manager and do not run it manually, it will run as scheduled in the background.

  • Will it consume the data traffic of MultCloud when you upload or download files?

    When you download files from cloud to local PC via MultCloud or upload files from local PC to cloud via MultCloud, it will use your Internet connected to your computer. So it doesn't use the data traffic of MultCloud.

  • What's the difference between using "Cloud Transfer" and "Copy+Paste"?

    If it is a folder, then you can transfer it via both the "Cloud Transfer" feature and the "Copy+Paste" feature. But if it is a file, then you need to transfer them using the "Copy+Paste" way via the "Cloud Explorer" page.

  • What's the difference between "Cloud Transfer" and "Cloud Sync"?

    For the "Cloud Transfer" function, if you want to transfer a folder named A under Onedrive to a folder named B under Google Drive, then the source path should be OneDrive/A and the destination path should be Google Drive/B before transferring. After transferring, the A folder will be created under path Google Drive/B/A. So it's like Window's "copy" function.

    For the "Cloud Sync" function, if you want to transfer a folder named A under Onedrive to a folder named B under Google Drive, then the source path should be Onedrive/A and the destination path should be Google Drive/B before syncing. After syncing, only the content under folder A will be synced to the path Google Drive/B. That is to say for the "Cloud Sync" function, MultCloud only sync content under your source folder to your destination folder.

  • Why is transfer progress stuck?

    As for this problem, many factors should be taken into account, like the number of files, the type of files/clouds, the limitation of clouds and so on. So please check if the elapsed time in Details is changing. If it stops, please cancel this task first and restart it with the "Directly skip the file, don't transfer it" option and then try again. You can find "Options" under "Menu".

  • The transfer speed doesn't increase after upgrading to the VIP account.

    (1). Please first check if your account has been a VIP account first. If your account is a premium one now, please check if the task was created before you upgraded your account to the premium plan. If so, please create a new task with the same path and start it.

    (2). Many factors affect the transfer speed, like the number of files, the type of files/clouds, the limitation of clouds and so on. Besides, if you transfer files all in one go, it would take much time for MultCloud to read these files from the official website, so it would also affect the transfer speed.

  • How to find the "View Logs" so you can check the error info?

    Click on the "Task Manager" button to the left of the username first, after that, click on "Menu", then you will see the "View Logs" option.

  • Failed to list files when opening a cloud drive added into MultCloud.

    According to this situation, please remove your drive from MultCloud first and re-add it to MultCloud. If the problem persists after re-adding it, please contact us via email.

  • Does MultCloud support the Shared/Team Drive?

    MultCloud does not support the Shared/Team Drive at present.

  • Does MultCloud support the real-time sync?

    MultCloud does not support the real-time sync, the task will only start to run if you press the "Sync Now" button. But MultCloud has the Schedule feature, you can set the scheduled tasks and they will run automatically at the time that you set before.

  • How to resolve the "exceed the maximum number of tasks" error?

    The maximum amount of tasks is 100 for Cloud Transfer and 100 for Cloud Sync. So for this situation, you can click "Task Manager"-">>"-"Edit" to delete the tasks that you no longer need.

  • How many tasks can I run at a time?

    Each free account can run one transfer task and one sync task at a time, but you can run one transfer task and two sync tasks simultaneously if you upgrade your account.

  • The limitations of cloud drives.

    Click here to get more information about the limitations.

  • The solutions to common errors.

    Click here to get more information about the solutions.